Prepaid Phone Refund

If you were a Straight Talk, Net10, Simple Mobile, or Telcel America customer, you may be eligible for a refund from a class action settlement

More Information

Important Court Ordered Notice
UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA
If you had a Straight Talk, Net10, Simple Mobile, or Telcel America “Unlimited” Mobile Service Plan, you may be entitled to a cash refund from a class action settlement.

A federal court authorized this notice. This isn’t a solicitation from a lawyer and you aren’t being sued.

  • A settlement has been reached in four class action lawsuits about “unlimited” mobile service plans from Straight Talk, Net10, Simple Mobile, and Telcel America.
  • The lawsuits claim that Straight Talk, Net10, Simple Mobile, and Telcel America advertised “unlimited” data plans, but then slowed or cut off data service, or terminated all services, for some customers. The defendants in the case are TracFone Wireless, which owns those four brands, and Wal-Mart. TracFone and Wal-Mart deny all liability and deny that they have violated any laws. The Court hasn’t decided whether TracFone or Wal-Mart did anything wrong.
  • As a result of the settlement, TracFone has agreed to pay $40 million to a settlement fund. Eligible consumers will be able to file claims for cash refunds TracFone also has agreed to improve its advertising and customer service as part of the settlement.
  • You may be eligible for a cash refund if you file a claim. Further details about whether you qualify and how to file a claim are provided below in this notice.
  • Your legal rights are affected whether you act or do not act. Read this notice carefully.

 

SUMMARY OF YOUR OPTIONS AND LEGAL RIGHTS IN THIS SETTLEMENT DEADLINE

FILE A CLAIM

This is the only way for you to get a refund under the settlement. You can file a claim online by clicking here, or you can file a claim by mail. The deadline to file a claim is June 19, 2015.

Deadline to File a Claim:
June 19, 2015

EXCLUDE YOURSELF FROM THE SETTLEMENT

You won’t receive a refund from the settlement. This is the only option that allows you to retain your right to bring any other lawsuit against TracFone or Wal-Mart about the claims in this case. The postmark deadline to exclude yourself is May 20, 2015. For information about excluding yourself from the settlement, please click here.

Deadline to Exclude Yourself:
May 20, 2015

DO NOTHING

You won’t receive a refund from the settlement. You will be giving up rights to be part of any other lawsuit or to make any other claim against TracFone or Wal-Mart about the claims in this case.

 
OBJECT TO THE SETTLEMENT

Write to the Court if you don’t like the settlement. The postmark deadline to send an objection is May 20, 2015. For information about objecting to the settlement, please click here.

Deadline to Object:
May 20, 2015
ATTEND THE HEARING

Ask to speak in Court about the fairness of the settlement. The deadline to send a notice of intent to appear at the hearing is May 20, 2015.

 

  • These rights and options, and the deadlines to exercise them, are explained in this notice which is available here.
  • The Court in this case still has to decide whether to approve the settlement. Eligible consumers who file claims will get refunds if the Court approves the settlement and after any appeals are resolved. Please be patient.

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